FREQUENTLY ASKED QUESTIONS


 
 

Services

What services do you offer?
Our main service is private dinners for 20 people or less. This can be simple or extravagant, based on your vision. We can also accommodate larger groups too based on your needs. We can be as involved or as hands-off as you’d like. Whether you want an excep

Events

We offer tastings, wine pairings, pop-up dinners, and cooking classes with more events being planned.

Special Menus

Can you accommodate dietary restrictions and special requests?
Since we offer completely custom menus, we will work with you to design a menu that fits any requests or dietary preferences.

Are there vegetarian, vegan, gluten free and allergen free options?
We have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.

Do you have any children’s options?
We can prepare a special children’s menu. Just let us know when you contact us and we can discuss further.

Pricing

What is your average price per person?
The average price per person depends on many factors, such as the specific menu, number of courses, staff needed, set-up requirements, rentals, special requests, and more. This is why we prepare a customized quote based on your specific requirements.

Are there any fees in addition to the food price?
Alcohol, off-menu items (such as a birthday cake), rentals, credit card fees, etc. are not included. Your quote will include detailed information for review. If you have any questions, just let us know. We want to make sure you are completely satisfied, and all your questions have been answered.

Reserving Your Date

How far in advance should I reserve my date?
It is always hard to predict what dates will fill up the fastest. We suggest that you reserve your date as soon as possible. Reservations are taken on a first come basis.

Event Set Up & Clean Up

What is your setup and clean up timeline for the day of the event?
We arrive two hours prior to the start of your event for set up, receiving of any deliveries, and food prep. At the end of the event, it normally takes between one to one and a half hours for clean up and removal of all supplies.

Cancellation Policy

What is your cancellation policy?
We offer a full refund of your deposit if it is made within 48 hours of signing your contract and receiving your money. The deposit is non-refundable after 48 hours. Additional details of our cancellation policies are clearly outlined in our contract which you will receive with your quote.

Contract or Date Changes

What if I need to change my contract details?
We understand that things can arise prior to your event. Most minor changes can be accommodated however any changes are handled on a case by case basis. If you need to make a change less than 7 days prior to your event, a nominal change fee may apply.

When do I need to get a final guest count to you?
Final guest count is due 7 days prior to your event.

What happens if we need to reschedule our date?
We do our best to work with clients who need to change their event date. All deposits and payments that are made always transfer to the new date. However, change or cancellation fees may apply based on how far in advance the request is made. We cannot guarantee the original contract details will remain the same. Each request is handled on a case-by-case basis.

Rentals

Can I rent tables, chairs, linens, plates, silverware, etc. through you?
What about additional services like flowers, decorations, music, etc?
We offer full service catering which can include any rental, decoration, or additional needs. We coordinate all of your needs through local companies and individuals and will take care of these details for you.

Do you supply decorations and other items to suit the theme I have in mind?
We can coordinate all aspects of your party to suit a particular theme you have in mind, based on availability. We direct all of our efforts to creating an unforgettable event.

Tastings

Do you offer tastings?
Absolutely! Every quarter we introduce new menu items as the seasons change. Be sure to check our private Facebook Group for these dates and to make a reservation.

Do you do private tastings?
We love to showcase our delicious food and outstanding service. If you would like a private tasting, let us know and we can discuss your needs and ideas.

Beverage Service

What beverages do you provide?
Non-alcoholic drinks complimentary with each quote include natural and mineral water and soft drinks.

Do you provide alcohol?
At the present time, we provide wine and beer by the bottle. If you have a specific request for liquor, we can discuss at the time of your quote. All of these can be made available for an extra charge (by the bottle only).

COVID Regulations

What is your policy regarding COVID-19 changes?
We know this is an ever-evolving situation and are sensitive to our clients’ concerns and needs. We observe all the necessary precautions while also accommodating any special requests of our clients to ensure their comfort and safety. This will be discussed during our initial and any follow up conversations. We have specific protocols in place which we can send to you based on your event requirements.

Basic Information

How many guests can you accommodate at an event?
While we specialize in dinners under 20 guests, we can accommodate more depending upon your needs.

How much does catering cost?
There are many factors that affect the cost of catering. This is why we prepare a customized quote for every client. This ensures your needs and budgetary requirements are taken into consideration.

Do you take multiple events in a day?
No, we do not. Each client’s event is as important to us as our own family events are. We truly strive to make each client feel special and well taken care of throughout their event.

What is required to book the date with you? What is your deposit?
In order to reserve a date with us, we require a 50% deposit based on your quote along with a signed copy of the contract.

How far ahead do I need to book my event?
As soon as you know – let us know. We can pencil in your preferred date when we discuss your needs. If we have a request for the same date, it is first come, first served. Your date is not guaranteed until a deposit and signed contract are received.

How far will you travel?
We typically cater to the greater Merida area however we are available to travel based on your requirements.

Can I just pick up the food vs. having a catered event?
Yes. We can prepare food for pick up or delivery with applicable minimum orders and delivery fees.

Is gratuity included?
No, we don’t automatically charge a gratuity. Optional gratuity of 10-20% is always appreciated but never expected.

What about the leftovers?
In the event of leftovers, we do not provide containers. However, we will inquire on the day of your event to identify containers you would like to use for storage of any remaining food.

Do your menus change?
Yes. Our menus change with the seasons to ensure foods are top quality and at their peak flavor.

Why is catering more expensive than going to a restaurant?
We are creating a private restaurant for you, for one event, one time. Delivery, set-up, clean up and personal attention from the chef and staff – all of this is just for you and your guests. This will be an event you will remember for many years to come, unlike a public restaurant experience.

 

We believe details make memories. With this in mind, we offer a full range of services based on our expertise and experience. That means we can take care of all the details, leaving you free to enjoy your event. We are dedicated to providing unparalleled service, starting with our initial contact, and continuing until the departure of your very last guest.

We are passionate about food and service. We pride ourselves on exceeding your expectations in all aspects. Our clients are family and are especially important to us. It is our intention to create a relationship from our initial contact and that does not end once the event is over.

The Process

What is the process for planning an event?
After your initial contact with us, we will set up another appointment for you to discuss menus with Chef Roman. When menus and preliminary details are agreed on, we will send you a quote request and contract for review.

We will follow up with you or you can contact us with additional questions or clarification. Once everything is finalized, the quote and contract will be adjusted. You will need to sign and return the contract along with the required deposit. We will then begin our planning process keeping you apprised of any additional information or details needed.

Services

What services do you offer?
Our main service is private dinners for 20 people or less. This can be simple or extravagant, based on your vision. We can also accommodate larger groups too based on your needs. We can be as involved or as hands-off as you’d like. Whether you want an exceptional private dinner or if you need us to help plan every detail of your event, we can do it. We can provide rentals of chairs, tables, glassware, and dishes as well as flowers, decorations, photographers, music and more. Ask us and let’s create a memorable event.

Events

We offer tastings, wine pairings, Underground Events, and cooking classes with more events being planned.

Special Menus

Can you accommodate dietary restrictions and special requests?
Since we offer completely custom menus, we will work with you to design a menu that fits any requests or dietary preferences.

Are there vegetarian, vegan, gluten free and allergen free options?
We have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.

Do you have any children’s options?
We can prepare a special children’s menu. Just let us know when you contact us and we can discuss further.

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